9.30am-4.30pm (9.00am registration & coffee)

Fee                             £35

 Contact                     Email: training@nwkcvs.org      Tel: 01474 354479

Details

If you have direct contact with the public either face- to- face or by telephone then this course is for you

·               Techniques for effective communication

·               Understanding of needs of different individuals

·               Developing listening skills

·               Verbal and non verbal communication

·               Creating a processional persona